Scope: The Cleaning Wizard Australia Pty Ltd Quality Management System encompasses the activities involved in:
“Commercial cleaning services for supermarkets, retail, office, car parks, factory and government.”
The scope of the Business Management System excludes Design and Development (section 7.3 ISO 9001:2015) because Cleaning Wizard Australia Pty Ltd do not undertake these activities and Control of Monitoring and Measuring Equipment (Clause 7.6) we do not have any equipment that requires calibration.
Commitments: Cleaning Wizard Australia Pty Ltd is fully committed to ensuring that its Business Management System is integrated into its operations and has the following characteristics:
- Alignment and certification to ISO 9001:2015.
- An annual review of the policy, objectives and elements of the system.
- Promote understanding clients’, together with a culture of exceeding client expectations.
- Monitoring our performance through metrics to continually improve our processes and services.
- General Manager will be the management representative and will be responsible for establishing and maintaining processes, ensuring customer requirements and advising top management on system performance.
- The Business Management System will be communicated to all employees and interested parties.
Cleaning Wizard Australia Pty Ltd has established business objectives through an annual planning and review process. Within these business objectives, we have set our objectives for quality:
- Obtain and retain ISO 9001:2015 certification.
- Zero non-conformances with the BMS detected
- 80% of clients rate our cleaning good or better.
- 90% clients rate our customer service good or better.
- 90% of clients agree that they will recommend us to others.